Terms of Service

1. Scope of the service

DiskGenius Consultation provides advisory sessions about disk diagnostics, data recovery strategy, partition repair and backup design. We advise; you or your technician execute the steps on your hardware.

2. No guarantee of recovery

Data recovery outcomes depend on the physical and logical state of the media. We describe likely outcomes honestly, but no consultation can guarantee that specific files will be recovered.

3. Your responsibilities

You confirm you are entitled to access the data in question, that you have described the failure accurately, and that you will make a sector-level image before attempting destructive operations wherever this is possible.

4. Booking and cancellation

Sessions can be rescheduled or cancelled up to 24 hours before the agreed time at no cost. Later cancellations may be charged at the full session rate.

5. Limitation of liability

Our liability is limited to the fee paid for the session concerned. We are not liable for indirect loss, business interruption, or data loss resulting from steps carried out on your own systems.

6. Third-party software

We may reference third-party tools during a session. Those tools are governed by their own licences, and we are not their vendor, reseller or official representative.

7. Changes to these terms

We may update these terms. The version published on this page at the time of your booking is the version that applies to that session.